TERMS AND CONDITIONS 

Welcome to Ezovion Medilink Pvt Ltd 

Ezovion Medilink Private Limited, on behalf of itself and its affiliates/group companies under the brand “Ezovion” (“Ezovion”), is the author and publisher of the internet resource shop.ezovion.com and the mobile application ‘Ezovion’ (together, “Website”). Ezovion owns and operates the services provided through the Website. 

With any purchases from shop.ezovion.com website/app, customer unconditionally agrees to the terms and conditions mentioned below even if you have read them or not. Please read this agreement carefully before proceeding, as customer is bound to these conditions for accessing, browsing or purchase. If you (customer) do not agree and accept any of the terms, conditions, and policies unconditionally, do not use this platform. 

These Terms of Use govern all the products offered on the platform of Shop.ezovion.com website/app. 

Throughout this document, “we”, “us”, “our”, “ours” refer to shop.ezovion.com website/app. Wherever the text mentions ‘you’ or ‘your’, this means YOU (reader/customer). 

• You acknowledge and undertake that you are wholly responsible for your decision to buy any product/products after your own analysis, judgement and thereafter transaction done by you on this website. Shop.ezovion.com website/app takes no responsibility of the usage, implementation, and result/outcome of the products. It is entirely buyer’s/user’s responsibility to choose and decide the right product. 

• In case of any violation of the terms and conditions, Shop.ezovion.com website/app reserves the right to refuse further use of services or even terminate account without any prior notice. 

• Shop.ezovion.com website/app reserves the right to refuse access to the website, terminate accounts, remove, or edit content at any time without any prior notice and with absolute discretion. 

• Shop.ezovion.com website/app reserves the right to not allow any changes to the order after the order has been accepted/placed. 

• Entitlement to the goods remains that of shop.ezovion.com website/app until you have paid for them. Entitlement will pass to you once the goods are paid in full and all payments have been cleared by a relevant banking process. 

• Shop.ezovion.com website/app will not be responsible for any transactions done by mistake due to any internet issue at customer’s end. 

• Customer is solely responsible for the account information like username and password, and you hereby undertake the responsibility of any action taking place in your account. 

• All reasonable attempts will be made to ensure that all the information given on this website is accurate but offers no liability or assurance of genuineness of the information. Shop.ezovion.com website/app will not be responsible for any errors or incomplete information of products on its website. 

• Shop.ezovion.com website/app assumes that you are a dental clinician or someone who is using it on his/her behalf. Any accidental/intentional order placed by someone else is solely the responsibility of the account owner. 

• You acknowledge and agree that any information provided by you is only yours and does not infringe the confidentiality of a third party/person in any way. 

• If you are making a purchase on someone else’s behalf, you agree and bound the account holder to all the terms and conditions of Shop.ezovion.com website/app. 

• In case of any knowledge or belief that your information has been breached in any way, you must contact Shop.ezovion.com website/app at support@ezovion.com 

• If any issue is suspected as per the confidentiality of your account, you might be asked to change your password or re-register with no liability of Shop.ezovion.com website/app. 

• The pictures of all products at shop.ezovion.com website/app are merely indicated for information and may vary from the actual product. Product packaging also might vary or change from time to time 

• Shop.ezovion.com website/app strives to provide accurate product and pricing information; however, errors may occur. 

• Shop.ezovion.com website/app reserves all rights to change/alter prices of any product and suspend/cancel orders at any point of time unless it has been received by the customer. 

• In case of any delays in delivery you may track the status of your order by visiting ‘My Orders’. Our aim is to meet the delivery times but during busy periods like promotional sale, festive occasions, tech updates, extreme weather conditions may delay the delivery and it may take a little longer time than mentioned. Shop.ezovion.com website/app will not be responsible for any such delays; however, we always work hard to keep these temporary changes to a minimum. For any queries related to delays you may contact us by dropping an email at support@ezovion.com 

• No changes can be made to the order once the order has been dispatched from our warehouse. However, if you still require contacting us then drop us an email at support@ezovion.com. Our dedicated team aims to contact you within 24 hours. If ordered by mistake, you can still return the items by simply contacting our customer service. 

• In case of cancellation of the paid order, the paid amount will be reversed to the account information provided at the time of purchase and Shop.ezovion.com website/app will not be responsible for any accurate time duration taken in the transfer. Transfer is solely due as per the time taken by the bank. 

• If any product is found unavailable after receiving the order, customer will be notified of the order cancellation via email and payment will be refunded to the same account of the account holder from which payment was made. Shop.ezovion.com website/app shall not be liable to any damages in such event/events owing to cancellation of the order or delay in delivery. 

• Payments can be made via debit card, credit card, net banking, UPI wallet, Paytm, cash on delivery as per availability of services by third party companies.  

• If you use the shop.ezovion.com website/app, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. 

• We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, this cannot be guaranteed due to nature of the Internet. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new features or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction. 

• Any content of this website must not be copied, reproduced, sold/resold or duplicated for any commercial activity without prior written consent of Ezovion Medilink Pvt Ltd. 

• You must not use this website for any fraudulent/unlawful activity whatsoever. Any dispute will be subjected to Chennai jurisdiction only. 

• You agree that this Agreement and any contractual obligation between Ezovion and User will be governed by the laws of India. 

• Any dispute, claim or controversy arising out of or relating to this Agreement, including the determination of the scope or applicability of this Agreement to arbitrate, or your use of the Website or the Services or information to which it gives access, shall be determined by arbitration in India, before a sole arbitrator appointed by Ezovion. Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996. The seat of such arbitration shall be Bangalore. All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language. The award shall be final and binding on the parties to the dispute. 

• Subject to the above Clause 9.2, the courts at Chennai shall have exclusive jurisdiction over any disputes arising out of or in relation to this Agreement, your use of the Website or the Services or the information to which it gives access. 

 

CONDITIONS OF USE: You must be 18 years of age or older to register, use the Services, or visit or use the Website in any manner. By registering, visiting, and using the Website or accepting this Agreement, you represent and warrant to Ezovion that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website and the Services available through the Website, and agree to and abide by this Agreement. 

 

TERMINATION Ezovion reserves the right to suspend or terminate a User’s access to the Website and the Services with or without notice and to exercise any other remedy available under law, in cases where, 

• Such User breaches any terms and conditions of the Agreement; 

• A third-party reports violation of any of its right as a result of your use of the Services; 

• Ezovion is unable to verify or authenticate any information provide to Ezovion by a User; Ezovion has reasonable grounds for suspecting any illegal, fraudulent or abusive activity on part of such User; or 

• Ezovion believes in its sole discretion that User’s actions may cause legal liability for such User, other Users or for Ezovion or are contrary to the interests of the Website. 

• Once temporarily suspended, indefinitely suspended or terminated, the User may not continue to use the Website under the same account, a different account or re-register under a new account. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages, files and other material kept on the Website by such User. The User shall ensure that he/she/it has continuous backup of any medical services the User has rendered in order to comply with the User’s record keeping process and practices. 

 

LIMITATION OF LIABILITY: In no event, including but not limited to negligence, shall Ezovion, or any of its directors, officers, employees, agents or content or service providers (collectively, the “Protected Entities”) be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the Website or the content, materials and functions related thereto, the Services, User’s provision of information via the Website, lost business or lost End-users, even if such Protected Entity has been advised of the possibility of such damages. In no event shall the Protected Entities be liable for: 

• provision of or failure to provide all or any service by Providers to End- Users contacted or managed through the Website; 

• Any content posted, transmitted, exchanged or received by or on behalf of any User or other person on or through the Website; 

• Any unauthorized access to or alteration of your transmissions or data; or 

• Any other matter relating to the Website or the Service. In no event shall the total aggregate liability of the Protected Entities to a User for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from this Agreement or a User’s use of the Website or the Services exceed, in the aggregate Rs. 1000/- (Rupees One Thousand Only). 

RETENTION AND REMOVAL: Ezovion may retain such information collected from Users from its Website or Services for as long as necessary, depending on the type of information; purpose, means and modes of usage of such information; and according to the SPI Rules. Computer web server logs may be preserved as long as administratively necessary. 

 

 

Privacy Policy 

This Privacy Policy outlines approach of Shop.ezovion.com website/app to Data Protection and Privacy to fulfil its obligations under the applicable laws and regulations. This Privacy Policy applies to your Personal information which is processed by us, whether in physical or electronic form. Shop.ezovion.com website/app is committed to treating your privacy seriously. It is important that you know as to what we do with your provided information. The information we receive and gather from you, personal or otherwise, is used to register you, verify your identity to permit you to use the app, undertake transactions for payments, to communicate with you, to inform for any promotional offers, services or updates associated with Shop.ezovion.com website/app, and to generally maintain your account information with us. We also use this information to customize your experience and improve Shop.ezovion.com website/app. 

• We understand that your personal information is important and sensitive so must be safeguarded, thereby every attempt is made to ensure protection of the same. 

• You can choose not to provide certain information, but then you might not be able to use Shop.ezovion.com website/app. 
• If you continue to use this website, it implies that you have read these terms and conditions along with the changes made to it time and again. 
• Therefore, it is advised that you visit the ‘Terms and conditions’ page frequently for any modifications made to it. 
• By agreeing to the terms and conditions you are giving your consent to Shop.ezovion.com website/app to use your personal information. 
• We might receive information about you from other sources, such as updated delivery and address information from our courier partners, which we use to correct our records and deliver your next purchase a better experience. 

• Data/information recorded may include: name, contact number, email address, shipping address, date of birth, country or citizenship and transaction details like name of bank, branch name, card number, type of card and transaction number. 
• Technical details which will be recorded are location, device information and network carrier used for the device. 
• Location details such as IP address and your location at the time of place of order. 
• Other details such as pages viewed at Shop.ezovion.com website/app 
• For more information: https://www.shop.ezovion.com/privacy-policy 

Limited Licensure 

Shop.ezovion.com website/app grants you limited, non-exclusive, non-transferable, non- sublicensable license to access, and make personal or/and commercial use of the platform. All rights not expressly granted to you in these Terms of Use, are reserved and retained by the Shop.ezovion.com website/app and its affiliates. 

Shop.ezovion.com website/app reserves the right, at any time, without notice and at its sole discretion, to terminate your license to use the website and to block and prevent your future access of the website. 

General 

You acknowledge and hereby agree to the above given ‘Terms and Conditions’ and that it constitutes the complete and exclusive agreement between us concerning your use of the Shop.ezovion.com website/app, and supersede and govern all prior proposals, agreements, or other communications. 

We reserve the right in our sole discretion, to change/ alter/ modify these Terms and Conditions at any time by posting the changes on the Shop.ezovion.com website/app. Any changes are effective immediately upon posting to the Shop.ezovion.com website/app. Your continued use of the Shop.ezovion.com website/app thereafter constitutes your agreement to all such changed ‘Terms and Conditions’. We may, with or without prior notice, terminate any of the rights granted by these ‘Terms and Conditions’. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site. 

Contact Information 

Ezovion Medilink Pvt. Ltd. 
No.296 1st Floor, Vivekandar Street, Natraja Nagar, Madurai, Tamil Nadu, 625016.